Borders Group Released FAQs for Customers about Borders' Reorganization:
Why did Borders file for chapter 11?
Chapter 11 provides Borders with the best route to have the opportunity to reorganize and, in turn, reposition the Company to be successful for the long-term. Under chapter 11, Borders has the opportunity to put in place a proper infusion of capital in order to operate its business while it seeks to reorganize.
Is Borders going out of business?
No – Borders is not going out of business. We are continuing normal business operations. We are in the process of repositioning Borders to be the absolute destination of choice for shoppers who wish to purchase books and related products whether in the store or online.
Will the filing affect the selection of books and other goods and services that Borders offers?
We do not expect this to be the case.
I understand you are closing stores nationwide – is this true?
Borders will continue to maintain its strong national presence. Our nationwide network of stores is foundational to the Borders brand. Borders, however, will be closing underperforming stores within our network over the next several weeks. Should your local store be affected, please visit Borders.com to find another Borders store near you, or to purchase from our vast selection of books and other merchandise online.
Will I be told if my local store is closing?
Yes, customers will be notified of closing stores in their general area.
Where can I find another store in my area?
Visit Borders.com, click on the Store Locator tab at the top of the page, and search by zip code or city.
What’s the impact on Borders Gift Cards? Are they still valid?
Customers can redeem their Borders’s gift cards as usual in all stores and Borders.com. They can also purchase gift cards online and in many stores nationwide. Note: customers can redeem but not buy gift cards in closing stores.
Is my Borders Rewards Plus membership still valid?
Yes, our Borders Rewards programs, including Borders Rewards Plus, are still in effect. Participating customers will continue to earn Rewards, which they may redeem in all stores and online at Borders.com. They may also sign up for the Rewards program online and in most stores. Note: customers cannot sign up for the Rewards program in closing stores.
Can I still order books and eBooks from Borders.com?
Yes! Borders.com is up and running and will be significantly improved in the coming weeks to enhance our customers’ online shopping experience.
Will the filing impact my eBook library?
No, the filing has no impact on your eBook library.
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BORDERS GROUP BANKRUPTCY NEWS covers the bookstore chain's journey
into Chapter 11 as the Ann Arbor-based bookseller attempts to
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same firm is provided at no additional cost.)
BORDERS GROUP BANKRUPTCY NEWS is distributed to paying
subscribers by electronic mail. New issues are published on an ad
hoc basis as significant activity occurs (generally every 10 to 20
days) in the Debtors' cases. The subscription rate is US$45 per
issue. Newsletters are delivered via e-mail; invoices, transmitted
following publication of each newsletter issue, arrive by fax.
Re-mailing of BORDERS GROUP BANKRUPTCY NEWS is prohibited.
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